Reload About It

18 November 2011

Why Should My Business Have a Blog?

Building a successful business blog can be quite a challenge and can require a great deal of time and effort. A business blog is usually kept on the business’ website and there are a number of benefits of having this blog.

  • A channel to promote your business;
  • Educating your readers on specific topics;
  • Helping your website rank better in search engines;
  • Establishing yourself as an expert in your field; and
  • A means of engaging with your target audience.

The more diligent you are in keeping your blog, the more effective it will be; however, if you don’t have the time and resources, a simple blog is better than no blog at all.

Know your audience

When blogging, it is important to know who your audience is and select content suited to them. This is important as the content you write will keep readers coming back to your blog. Your target audience will develop expectations for your blog and your reader loyalty will increase as you meet these expectations.

Be Consistent

Your company blog is directly related to your business and its brand and you need to make sure that the brand messages you are sending as a business and also as a blogger are consistent. Update your blog as frequently as possible without compromising the quality of the content for the frequency of posts.

Choose relevant topics

It is important that you choose topics that are current and relevant to your business and the industry you operate in. This will insure that you are attracting the right audience and will spark interest in your readers.

There are also a number of additional online benefits for writing on relevant industry topics such as helping your business rank better in search engines through the addition of fresh relevant content to your website and through expanding your network of online links to and from your site.

Be Honest and Original

When writing blogs, give your honest opinion and don’t be afraid to incorporate your personality. You also need to make sure that you are original and not merely producing a simple list of facts or a news article that could be obtained from a range of other sites. Your style and tone of what you write will set you apart from others.

The effectiveness of your blog depends largely on the time and resources you devote to it and the strategies you implement in optimising your blog to have maximum online impact. It doesn’t matter what stage you are in developing a blog, there are always strategies to better utilise this resource.

Popularity: 19%

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15 July 2011

The Great Social Media Bubble

Social Media is overrated. There, I said it.

In fact, Social Media is well on it’s way to becoming the next economic bubble.

And what’s remarkable is that we’re only just a decade on from the dot com burst, which saw Internet stocks wiped of close to three quarters of their total value in a matter of weeks. The lessons from this crash have seemingly been forgotten amid the mad scramble for social media stocks.

Before looking at the numbers, a quick crash course in stock valuation. Most companies (particularly those without tangible assets – like a lot of web companies) are valued based on revenues and profit margins, taking into account growth rate and the potential for future profits to continue long term. That’s an oversimplified explanation, but it’s worth keeping that in mind before looking at the actual numbers being thrown around.

The real key point is the “potential for future profits to continue” because that’s what essentially causes a bubble. Overconfidence in a stock’s future or “speculation.”

Let’s look at the facts:

LinkedIn

LinkedIn went public in May. Initially it set an asking price of $32 per share. At the time, analysts were calling this overpriced, as it valued the company at around $3 billion, a giant amount when you considered the company’s total revenues were just over $240 million (meaning profit would likely be around a third of that).

Despite this, the asking price was increased to $45 per share just days before the float (adding another billion or so to the company’s value). At this stage everyone who could work a calculator was double checking their maths.

However, what’s incredible is that on the opening day of trade, the stocks opened at $83 and soared to a high of around $120 per share by midday. At that point, the company was valued at $9.7 billion, close to $7 billion more than what it was worth before the day’s trade and a whopping 40 times its annual revenue.

Social Games

Rumours are currently circulating that social games developer Zynga (think Farmville) is currently filing for an IPO with speculation they’re aiming for a market value of between $15-$20 billion. This would make them the most valued games developer in the world, surpassing Electronic Arts (which incidently has revenues of around $4 billion) and putting their total value at the same level as Yahoo.

Again, what’s staggering is that Zynga’s revenues are estimated at $850 million (with a rumoured $400 million in profit).

Around this time last year, they were valued at $5.5 billion. So a threefold increase in less than 12 months.

On a smaller scale, PopCap games (makers of Plants v Zombies), have just been acquired (by EA Games no less) for $750 million, despite the company turning over just $100 million in revenues.

Facebook

Speculation is also mounting that Facebook, Social Media’s current champion, is also planning for an IPO worth somewhere in the vicinity of $100 billion. This is despite the company reporting revenues of around $4 billion.

Now Facebook has been growing at an incredible rate, so some might call that valuation justified. But consider that Facebook growth has slowed worldwide for two consecutive months now and total user numbers have actually dropped in the US, UK, Canada, Russia and Norway.

Facebook say they are now focussed on increasing “time on site and engagement” rather than raw user numbers but the simple fact remains that they are basically hitting the ceiling of how many people are getting onboard.

This, coupled with the new threat of Google+, makes the 25 times multiplier of revenue to company valuation seem ludicrous. Having said that, my prediction is that their actual IPO valuation will be much higher than $100 billion by the time it rolls around.

The other big consideration with Facebook is how Mark Zuckerberg will deal with the scrutiny of being a publicly listed company. Zuckerberg has already publicly said that he wants to keep his hands firmly on the steering wheel, but that raises another question. Is he going to continue as CEO?

CEOs of publicly listed companies have enormous responsibilities to shareholders and boards, not to mention all the compliance and regulatory requirements that come with it.

This was exactly the reason why Google founders Sergey Brin and Larry Page brought in Eric Schmidt to be the company’s CEO in 2001, as software engineers rarely make good CEOs.

It’s hard to see Zuckerberg making that call, which also brings into question their long-term revenue potential.

Google+

Even Google is not immune from social media speculation, with Google shares adding $20 billion to the market cap in the first week after it was announced.

Google+ has so far grabbed around 20 million users it its first few weeks following launch, and whilst the revenue potential for Google+ is apparent, it’s yet to make its first dollar.

The Warning Signs

MySpace anyone?

The once great social media site was bought by Rupert Murdoch for $580m a few short years ago, only to be sold for $35 million earlier this year.

At one point, analysts were valuing it at close to $1 billion, and it’s now at less than 4% of that. However, MySpace revenues were at $600 million at the time of that valuation, making its valuation a modest 1.7 times its revenues. Yet, despite the relatively low valuation (by 2011 social media standards), it still turned out to be about 25 times too high.

And then of course there’s the fact we’ve been through this before. In the late 90′s all a business had to do was add an ‘e-’ to the start of their name or a ‘.com’ to the end and watch the masses fight for shares.

At the peak of the boom, Yahoo shares were worth $118 a piece. Following the crash, they were worth $4.

So When Will it Happen?

If I knew that, I’d be keeping it to myself and making a fortune on stock trades.

My best guess is around two years from now. It won’t happen until after the Facebook float, and is likely to be triggered by a high profile collapse or downswing in revenues with one of the biggest players that causes a mass exodus.

We’ll have to wait and see… but don’t say I didn’t warn you.

Popularity: 76%

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7 June 2011

Effective Communication: Why it Matters

Effective communication at all levels is fundamental to organisational success.

Everybody in an organisation is accountable for their own communication which is why organisations need to make sure that their employees are properly trained in effective communication techniques.

Below is a list of techniques that we’ve found useful and encourage our clients to adopt in the workplace.

Taking the time to listen – It is amazing what you can learn from others when you take the time to listen. Often in a group situation, the person that makes the most noise is the one that people listen to. We’ve seen this time and time again and more often than not, they do not have all the answers. You can get more out of the people you work with if you take the time to listen to each person and manage those that are making the most noise.

Filtering necessary information – When it is your turn to pass on information, cut out the unnecessary information and only give people what they need. This will speed up communication channels, increasing efficiency and saving time.

Being clear and concise – Be clear and concise when reporting or passing on information to others. This principle applies to all forms of communication. People don’t have the time or the patience to read an essay-length report when you could have given them the same information in a few dot points.

Knowing the right form of communication – Knowing the correct communication channels to use for the right situation can save you valuable time and money. This applies for both internal and external communication. Should I make face-to-face contact, send an email, or make a phone call? There is no point going out to visit a client to ask a few simple questions that you could have done via an email or phone call and by doing this, you have wasted your time as well as your clients.

Finally, for communication to work effectively there needs to be an environment where questioning, discussing, reasoning and feedback are encouraged, as this is the nucleus for better communication.

Popularity: 39%

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23 May 2011

Product Positioning: Stand Out From the Crowd

It is important to develop a product positioning strategy to influence how your product is perceived in the market and where it is positioned. Product positioning can be made easier through effective branding.

Take for example Toyota and Lexus which are both car brands of Toyota Motor Corporation that have different positioning strategies. A Toyota Camry and a Lexus IS may be comparable in shape and size but the two models are designed and marketed to reach two different consumer groups, the Camry for consumers wanting reliability and economy and the IS for high-end consumers wanting prestige and luxury.

When you take a proactive approach, you can influence the market on how they perceive your product. Failure to actively promote and position your product will result in the market doing it for you, and this can be detrimental to your company’s ability to gain a strong competitive position.

So how do you position your product?

First, you need to select the target market that will be most receptive to your product’s positioning. Segmentation decisions are instrumental in developing your company’s product positioning strategy.

Knowing your target market allows you to effectively position your product to meet the needs of that specific market. With this in mind, you are then able to develop and implement more cost-effective and efficient marketing strategies.

Once you have determined your target market and their needs, you need to formulate a positioning strategy that will appeal to the targeted demographic. You must decide how you want to position your product in the minds of your targeted customers.

A solid understanding of your market and your competitors will assist in being better able to position your product. Comparing your product’s features to that of your competitors and identifying your unique selling points is a good way of determining what differentiates your product.

Revision of your positioning should be an on-going process to help refine your position according to changes in the market. Environmental changes or shifting consumer preferences often force firms to rethink their positioning strategy.

There are a host of resources available to assist you in communicating your positioning statement to your target market.

Social media is an important modern day marketing channel, that if utilised correctly, can give a company valuable market-specific exposure and vital product related feedback. A social media presence backed by a solid following creates an environment for open discussion on your product.

There are many innovative marketing tools available today to assist companies in achieving their positioning strategies. Different tools will suit different products, but the key to success is choosing the right mix to match your product and the goals of your company.

So if it has been a while since you last thought about your product’s positioning, now would be the time to do so.

Popularity: 100%

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3 May 2011

Dollar Hits New High: What it Means for Business

Well, we were right…kind of.

Around 15 months ago we made the prediction via Twitter that the Australian Dollar would hit US $1.10 by Christmas.

At the time the Aussie dollar was buying around 90 US cents and opinion was split over how high it would go. Sadly, it didn’t quite reach the $1.10 mark by Christmas last year, but we weren’t far off.

But the big question now, is what does this mean for local businesses?

As a general rule of thumb, a high Aussie dollar is great for importers of overseas products as the cost of those goods is comparatively cheaper. It also usually means consumers win out as well, as online shopping from International stores is much cheaper, even after the extra shipping costs.

Exporters, as well as those in tourism, generally lose out as a result of a high value local currency. Exporters find their products are now much more expensive for overseas buyers to purchase and those in the tourism sector find that travellers will prefer to head to places where they get better value for money.

But despite all this, the high dollar presents a great opportunity for local businesses in a number of ways.

Setting up an International Presence

With the Aussie dollar high, the cost to setup International offices or a presence in other countries is historically low. Not only do you get more US dollars/pounds/Euro for your buck, but thanks to the GFC leasing costs in overseas markets are also down considerably.

Higher unemployment means that recruiting good staff is easier purely because there’s more to choose from and depending upon your industry, the Federal Government has grants available for those looking to sell overseas.

What’s even better is when the dollar heads back to its natural levels (around 75-80 US cents), those that have invested now will be well placed to multiply overseas profits when they bring them back to our shores.

Utilising Overseas Labour or Products

Whilst this might seem un-Australian to be promoting using overseas labour or products, the realities of business mean that in some cases, getting cost-effective products or services in Australia just isn’t possible.

We have one of the lowest unemployment rates in the world at the moment, meaning there’s less labour available, and our high dollar makes using overseas labour (particularly for administrative or back-of-house processing) highly attractive.

Likewise, now is the time to shop around for cheaper products or manufacturing if it’s practical to do so.

So whilst the high Aussie dollar has its benefits and shortcomings, the best businesses are looking for ways to use that to their advantage.

Popularity: 64%

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11 April 2011

The Importance of Branding

In today’s market, there is an increasing number of marketing and advertising channels available. This is resulting in intensified competition as companies try desperately to “cut through the clutter” to gain customers’ attention and dollars.

As competition increases, what makes some companies triumph whilst others flounder and fail? The answer lies in branding.

In most cases, people think of branding as being all about a brand name, a company logo or a slogan.

However, it is much more than this. An effective branding strategy creates an identity for the company and personifies the brand in a way that relates to the target market.

Branding is an expression of your company’s values and the intangible attributes that differentiate you from your competitors. This provides your company with a brand identity that goes beyond the products or services offered by relating to the customer on a personal and emotional level.

So why is this important?

A brand that has an identity can develop a connection between the customer and the company.

This connection simplifies the decision making process as customers are no longer evaluating the product or service attributes, they are evaluating the intangible elements of the brand that are controlled by the company through the brand messages.

If executed effectively, branding will assist in developing consumer trust as customers feel they ‘know’ the brand through the emotional connection they have established with it.  This can translate into long-term sales and customer loyalty.

A well established brand can help communicate value or quality through the intangible elements of the product or service. This can result in an opportunity to command premium prices or cement your company as a market leader in your industry.

Ultimately, a brand lives in the hearts and imagination of your customers, but this is influenced every time they come into contact with your company. From your TV ads to your service staff, everything you do sends a brand message.

So with branding having a major impact on your customer’s decision making and purchasing habits, maybe it’s time to evaluate your company’s branding strategy?

Popularity: 85%

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5 April 2011

How to Make Your Business Plan Work

Time and time again we hear business owners say “we’ve had a business plan in the past, but it didn’t work” as justification for not writing a business plan.

Whilst there’s no doubt that business plans can sometimes fail, the reasons for this are usually linked to the development or execution of the plan, rather than the notion of business planning itself.

By the same token, we also see business owners “scared” into writing a business plan, pushed along by the old adage that “businesses don’t plan to fail, they fail to plan.”

So the question then becomes, why do some business plans reap great outcomes for the company, and others fall in a heap?

Reload Consulting’s IMF approach to business planning looks at three core elements in determining whether a business plan will be successful or not.

Innovation

Arguably the most critical element to any business plan is innovation. If the business plan you’re writing doesn’t change anything, if it doesn’t propose something that sets you apart from your competitors, then why did you bother writing it in the first place?

Innovation also doesn’t need to involve massive R&D expenditures, or involve a complete company-wide shift in market alignment, but can simply be something that is different. This can mean something different to what you’re doing now, or something different to what your competitors are doing.

Momentum

The second part to making a business plan successful is momentum. Even whilst you’re still writing the plan, there needs to be “quick wins” that occur along the way to create momentum.

If you sit around waiting to completely finish the plan before starting to implement anything, then it’s more than likely it will never be fully implemented.

Flexibility

You’d be surprised by the number of times I’ve heard business owners say the words “but that’s not what it says to do in the business plan” or “the business plan says we don’t need to do that until later this year.”

A business plan is normally written at a given point in time, using the best available information to lay out the game plan of the business moving forward. However, sometimes things need to change, either because an opportunity comes along that’s too good to pass up or a new threat emerges that must be dealt with quickly.

Either way, the successful business plans are those that are flexible enough to be modified if the game changes.

Popularity: 54%

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20 April 2010

Innovation the Key to Business Success

Businesses go through good times and bad times. The economy goes up and down. Market sentiment rises and falls.

Throughout all this, the companies that survive are those that constantly innovate.

Stagnant companies get found out, particularly during economic slowdowns, when competition for consumers’ dollars becomes more intense.

During these times, innovative companies are able to hang onto their existing clients, steal market share of slow competitors and retain top staff.

One of the biggest misconceptions about innovation is that it only involves massive (and often costly) research and development projects.

Innovation can be as simple as putting a coffee machine in the office to help boost staff morale, or as complex as an R&D investment in software or infrastructure that results in increases to productivity.

The other important factor when attempting to increase innovation within an organisation is to ensure that everyone within the business is contributing and being involved in the process.

Companies that have successful innovation programs actively involve everyone in the process. For instance, all employees should have the opportunity to provide suggestions for improvement within the business. This not only helps to reduce change resistance, but also creates more avenues for new ideas to foster.

Google is one company that lives by this with a policy called 20% time. Employees at Google can dedicate 20% of their time to a project of their own interest. Google Maps was one such project that was created during 20% time.

Regardless of how big or small the innovations are, successful companies continue to do so on an ongoing basis.

The question to ask yourself is when was the last time your business innovated?

Popularity: 55%

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16 February 2010

Australia’s Monetary Policy: Right or Wrong?

The International Monetary Fund (IMF) came out this week and claimed that Australia (as well as a number of other Western countries including New Zealand, Canada & the UK) has been getting it wrong when it comes to our inflation targeting approach to monetary policy.

In economies that use an inflation-targeting approach to monetary policy, central banks will adjust the official cash rate in order to help keep inflation within a “normal” range. The argument from the IMF is that in order to give more policy “room” during downturns, we need to set a higher inflation target.

In Australia, the Reserve Bank uses an inflationary range of 2-3% as its guide when making monetary policy decisions. The RBA will thus use interest rates in order to slow an overheating economy (by raising the cash rate) or to pick up a slowing economy (by cutting rates).

However, Australia has one of the more liberal approaches in the world already, with most other countries targeting an inflationary range of between 1-2%.

Given the fact that Australia rode out the global recession far better than most others, one might argue that the IMF is on to something. Interestingly, the IMF also claimed that cash handouts, like those given out by the Rudd Government, should also be one of the first actions made in a downturning economy.

So whilst right now it looks like Australia has handled the downturn far better than most, the question will be how do we handle the inevitable upswing?

Two to three years ago, the story was completely different. Australia’s economy was still humming along nicely, and inflation was well above the targeted range.

As a result, the RBA continued to lift interest rates in an attempt to control it. However, around this time, there were strong calls that Australia’s economic inflation was being driven up by international pressures, like the price of oil, not domestic ones.

This lead to calls for the RBA to ignore what was deemed “imported inflation,” as domestic monetary policy decisions were unlikely to affect global sentiment.

Despite this, interest rates continued to be lifted, and when the world went into meltdown the RBA had no choice but to start slashing at the official cash rate, a move that most likely did more harm than good.

Having said all this, it does appear that the RBA has learnt some lessons from recent times, as they seem less inclined to tamper with the currency’s value (as this puts upward pressure on inflation) and have also assessed how the big banks respond to cash rate increases.

Food for thought…

Popularity: unranked

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28 January 2010

Wasted Sales Opportunities Costing Business

SalesOver the last few months, we have been seeing a number of clients with extremely good traditional and digital marketing activities wasting their sales conversion opportunities by not having a proactive sales team at the helm to close the deal.

Not that the sales people are doing a bad job, its more about communication and information flow within the different areas of the business.

Could it be that the sales team haven’t been informed of the marketing strategies or campaigns at hand? Are they trained in strategic ways of handling multiple leads? Do they have all the resources needed to close a sale? Do they know who your target markets are?

All these questions should be asked by the CEO/MD and Marketing team prior to kicking off any marketing campaign. Without a strong sales process, CRM (customer relationship management) system, call tracking, closing strategies and so forth, a firm runs the risk of wasting serious money on lead generation, time and growth opportunities through poor sales execution.

Prior to any campaign, make sure all your sales staff understand and know exactly what to do with “hot”, “warm” and “cold” leads that might come through. Ensure they understand what the key messages are of the campaign and who the target markets are, so that they can adjust their pitches and presentations accordingly.

Finally, provide ongoing feedback during the campaign and sales cycles to ensure they are constantly improving. If the first 50 leads don’t come off, don’t sit on your hands hoping it will get better by itself with the next 50.

Contact Reload for any advice on sales and marketing strategies or process re-engineering of the sales team.

Popularity: unranked

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