At Reload Consulting, our strategy consulting and market research services are focused on addressing your top business goals and your most critical challenges and priorities.

Our consultants have extensive experience working with businesses in many industries around the world, collaborating to understand each business’ unique goals and challenges, and delivering the most appropriate strategy and research solutions to achieve results.

Ways we can help achieve your business goals

Website Strategy and Scoping

Website Strategy and Scoping

Digital Strategy

Digital Strategy

Market Research and Insights

Market Research and Insights

Customer Journey Mapping

Customer Journey Mapping

Marketing Plans

Marketing Plans

Brand and Positioning Strategy

Brand and Positioning Strategy

Business Plans

Business Plans

UX and Usability Consulting

UX and Usability Consulting

Conversational AI

Conversational AI

Digital Transformation

Digital Transformation

Our Approach

At Reload Consulting we pride ourselves on quality based consulting processes, using leading techniques across all of our services in order to maximise outcomes and results for our clients. We utilise the tools, frameworks and resources that will get the most out of your business and ensure that the project stays on track to deliver the results that you’re looking for. While each business and consulting project is unique, our years of experience have led to the development of processes which deliver the perfect balance between flexibility to meet your needs, and suitable theory based structure to provide the required level of formality in the consulting process. A typical consulting project will contain many of the following steps.

Discover

This stage is about understanding your business, the industry you operate in, and your customers.

During the ‘Discover’ stage, we work closely with you to gain detailed insights to ensure that we truly understand the current position of your business and what you are wanting to achieve.

We then undertake further analysis and a market review to understand the landscape in which your business operates. The extent and scope of this stage are highly dependent on the business and type of consulting project.

Discover
Engage

Engage

In the first consulting session, we will engage with your business to determine and confirm your needs and desired future direction.

This stage is focused on establishing a vision for your business or specific area of interest for the consulting project, along with tangible objectives that will help to achieve that vision. During this session, we discuss the findings from the initial ‘Discover’ stage, in order to solidify your current state and set the strategic direction.

It is within this stage that we also develop project goals, time-frames and milestones, and compile these into a detailed project action plan that is specific to your business needs.

Consult

This stage forms the majority of the consulting project process.

We work in collaboration with you to develop strategies, tactics and actionable recommendations that are relevant to your business’ requirements. We can work through various topics and focus areas either during one single session or across multiple consulting sessions, depending on your needs and the size and scale of the project. This is typically a sequential process, in which each topic can build upon previous ones, or form another piece of the puzzle, in order to deliver a comprehensive consulting program.

Once all consulting sessions are completed, we then develop the relevant document or plan for your business to achieve your objectives as set out in the ‘Engage’ stage.

Consult
Deliver

Deliver

This stage sees the delivery of your consulting outcomes.

This often takes the form of a plan, brief or document containing a range of strategies, tactics and action items, or it may be more agile and action-oriented depending on your requirements.

During this stage, we can present the recommendations to your director or board if required, to assist with transitioning the strategies into your business.

We focus on delivering solutions and documents in a format that is useful and digestible to your business, and we can provide various supporting documentation, tools and materials if and when required.

Review

After the consulting is completed and the outcomes are delivered, our job is not yet over.

We allow time for you to review the documents provided in detail, ensuring that they truly align with your business objectives. We then touch base with you at regular intervals after the consulting is complete, to ensure you are on track for the implementation of your strategies and tactics. We are also available to assist you further with implementation if required.

In many cases, our clients like to establish an ongoing consulting arrangement, requiring formal consulting sessions on a weekly, monthly or quarterly basis, and providing ongoing assistance with strategic direction or implementation of the plan.

Review
Tree of Knowledge Training

“As a small not-for-profit registered training organisation, we engaged Reload to develop a digital strategy for our business to improve our digital presence. Reload’s Sahlia Painter worked closely with us to develop a multi-phase approach including a situation analysis, clarify our vision and goals, and then recommend a strategic digital approach with recommended providers. This detailed strategy has mapped out a very clear set of steps to help us achieve a stronger digital presence to assist us a growth in clients – including students, businesses and organisations. The professionalism and depth of expertise the Reload team has provided us with strategy tailored to our needs and budget. While it’s early days in terms of our implementation, we’re looking forward to boosting our online presence and growing our training opportunities.”

Jasmin Munroe - CEO at Tree of Knowledge Training

Bentleys

We approached Reload Consulting because we were in need of assistance to develop and execute a digital strategy tailored to our growing national brand. Reload Consulting were an excellent fit to our needs from the start, and at every stage along our strategy development. The work that Reload Consulting delivered helped us by giving us not only the tools but also the mentoring and the support that we needed to get the outcomes we were seeking. The result of this was a holistic, future-focused strategy that would keep growing and strengthening with our business. One thing that we particularly liked was that the team are committed and passionate. They blend their experience and skill to deliver bespoke solutions. Overall, we found the experience Energising! Reload are like part of our team. We would recommend Reload Consulting to any business that is looking for innovative and fresh thinking around their digital strategies.

Jo Adams - Business Development Manager at Bentleys

Aether Brewing

“After months of hard work spent researching and developing our business plan, we found that we were struggling to finalise the end result. We decided to seek assistance to collate our efforts into a meaningful, logical document that clearly demonstrated our intentions and summarised everything we wanted our business to be. We engaged Reload Consulting to assist and were lucky enough to have Holly Middleton assigned to our project. Holly was able to take the work we had done, define our end goals and provide the direction and structure required to gather all the information into a comprehensive holistic plan. Holly’s professionalism and drive meant that our sessions were not only enjoyable, but enlightening with the process giving us clear vision and definition. The end result was an extremely comprehensive business plan that captures the essence of our vision and has allowed us to formalise the next steps towards realising our goals. We owe a debt of gratitude to Holly and to Reload Consulting for their dedication, passion, and professionalism. Æther Brewing is stronger and our direction is clearer for having taken the leap and engaging Reload.”

Jimmy Young and Dave Ward - Founders of Aether Brewing

eBoss

"I approached Reload Consulting as I was starting up a software business and knew very little about marketing. The work that Reload delivered helped to give us a clear marketing and web design plan. The result of this was less sleepless nights for me as I can rely on their expertise and exceptional language skills. One thing that I particularly liked was how easy it was to work with Reload, with Sahlia as my point of contact. We both had a clear vision of the setup and marketing process and I am very happy with the result. Overall, I found the experience way above my expectations and would recommend Reload Consulting to any business that needs help increasing sales and defining their business to their target market."

David Balkin - Founder of eBoss

Australian AID's Civil Society WASH Fund

“If all my consultants were like Reload my life would be so much easier. Both consultants I worked with, on two separate contracts, have been professional, prompt, knowledgeable and I feel they are a step ahead of me. Comments I made in the first meeting, are reflected in decisions and documents produced weeks or monthly later. My project is quite unique, yet I feel the advice and material produced by Reload is in line with my desired intent – with minimal back and forth. It has been great working with Reload. I have found the organisation professional, very knowledgeable, quick to respond and very supportive.”

Katherine Harries – Knowledge & Learning Manager (CS WASH Fund Management Facility)

Ready to see how Reload can help achieve your business goals?