Reload Consulting partners with Advancer to provide businesses with a customer-led, end-to-end solution for the development and integration of conversational AI (such as chatbots).
We have worked with a range of leading Australian companies to deliver our unique 5-step approach to planning and building solution-driven chatbots that enhance the customer experience and deliver tangible business results.
The first step is to understand the customer and business requirements. This involves researching and understanding the project goals and desired outcomes, internal stakeholder needs and requirements, and customer/end-user needs and expectations.
When these insights are not readily available, they can be obtained through internal & external stakeholder requirement sessions, and/or customer research.
We map out the decision flows, based on the intents and needs that the customer is likely to come to the bot with. This involves mapping the conversational architecture for each key intent in a logical schematic workflow.
This ensures that human principles are applied to the bot, allowing the customer to engage in an informational conversation that replicates a human-to-human interaction.
As we are platform agnostic, we can provide recommendations and/or work with your IT team to select a quality technology platform that is customised for your organisational needs. There are many technology solutions available and being tied to a single platform may limit the capabilities and experience you’re able to provide customers. Matching the technology to the use-case always leads to the best results.
We build out the conversational content for your automated chatbot or assistant before we before building and launching the customer-facing interface.
Content delivered through conversational AI interfaces must consist of short, individual utterances that replicate a human interaction. Chat-based platforms offer limited screen real-estate, meaning that content must be short, engaging, and effectively facilitate the conversation. Designing content for audio conversational platforms requires further special consideration, as with audio there is no physical interface.
Before launch, we work with your team to test the interface and ensure there are no bugs or errors that will impact on the user experience. We also help ensure there are adequate security measures in place and assist with any API implementation that is required. We also assist with initial monitoring post-launch.
We often also staff training & launch communication strategies to assist with integrating the new technology within your business.
Leveraging conversational AI allows businesses to automate repetitive tasks and provide access for their customers instantly at any time. This leads to a number of key benefits, including:
One-on-one Conversations
at Scale
Greater Customer Satisfaction
and Increased Revenue
Greater Employee Efficiency
and Satisfaction
See our FAQs below, call our team on 1300 714 146, or complete the form at the bottom of the page.
With the range of technology solutions available, conversational AI solutions such as chatbots and automated assistants can be very scalable. We can consult with you to understand your requirements and budget, to find the most appropriate solution for your business.
This can be common and we have discussed this with a number of businesses. However, most people actually see AI as a way of reducing the boring, mundane tasks that take up their time, freeing them to focus on more meaningful work. If your employees don’t see it this way, we can assist with communication and engagement strategies to help reduce this fear and increase internal buy-in.
This all depends on how well it is executed. The technology is available to allow sophisticated, human-like interactions with AI. Where this technology often falls short, however, is when it is rushed, not built based on customer understanding, or built using a technology platform that is not suited for the use-case.
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